— Returning massage clients may book directly by message or book online for easier access to available dates.

— New massage clients must book online and NO deposit required when booking online.

(A returning massage client is defined as someone who has completed at least one massage session and has a card on file.)

• A minimum of 2 days‍ (48 hours) ‍notice is required to cancel or reschedule.

Appointment Considerations:

• Please arrive showered and in clean clothing. RHE Studio reserves the right to refuse service if hygiene is not adequate; this will be treated as a late cancellation (charged at 100% of the service booked).

• Please arrive on time. Late arrivals will result in a shortened session without a price adjustment.

• New clients must complete an intake & consent form prior to treatment.

• Please disclose any injuries, medical conditions, or recent surgeries before your appointment.

• Massage therapy is for therapeutic purposes only. Inappropriate behavior will result in immediate termination of the session with full charge.

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Before Your Appointment:

• Clients are responsible for verifying their massage therapy coverage with their insurance provider.

• Please confirm:

  • If Massage Therapy is covered

  • Your remaining coverage amount

  • If a doctor’s note or referral is required

  • Whether your plan allows direct billing

Direct Billing:

• If your provider supports direct billing, we will submit the claim on your behalf.

• If the claim is partially approved, the remaining balance must be paid at the end of the appointment.

• If the claim is denied, the full treatment cost becomes the client’s responsibility.

Plans That Do Not Support Direct Billing:

• If your insurance provider does not allow direct billing, full payment is required after your session.

• An official receipt will be provided so you can submit the claim yourself for reimbursement.

Client Responsibility:

• Clients are responsible for ensuring their insurance information is accurate and up to date.

• Any unpaid balances resulting from incorrect information, claim denials, or exhausted benefits remain the client’s responsibility.

Late Cancellations / No Shows:

• Insurance cannot be billed for missed appointments.

• Our cancellation policy still applies.

Privacy & Compliance:

• All insurance claims are submitted under Registered Massage Therapy services in accordance with professional and insurance provider guidelines.

• A minimum of 3 days (72 hours) notice is required to cancel or reschedule.

• A 40% deposit is required at the time of booking. Deposits are non-refundable AND applied toward your appointment and help secure your reserved time.

Appointment Considerations:

• Please arrive with a clean face, free of makeup when possible.

• Inform your provider of any active acne medications, retinoids, recent peels, microneedling, or injectables.

• Some treatments may involve temporary redness, peeling, or sensitivity. Downtime will be discussed prior to treatment.

• Results vary and may require a series of treatments for optimal outcomes.

• A minimum of 2 days (48 hours) notice is required to cancel or reschedule.

• A 40% deposit is required at the time of booking. Deposits are non-refundable AND applied toward your appointment and help secure your reserved time.

Additional Information:

• Now accepting Etransfer! Please double check which email to transfer to.

• Non-Refundable Deposit: All deposits and service payments are final and non-refundable, including if you cancel or reschedule outside of policy terms.

Lash Extensions

1. Clean Lashes: Arrive with lashes completely free of mascara, oils, or residue. Non-compliance may shorten your service time.

2. Fill Policy: Fills must be booked within the timeframe advised (typically 2-3 weeks). Excessive loss or poor retention will be treated as a full set at full price.

3. No Foreign Fills: RHE Studio does not perform fills on lashes applied elsewhere.

4. Refusal of Service: If lashes are not suitable for a fill, or hygiene is inadequate, the appointment may be refused and charged as per cancellation policy.

Brow Services:

1. Avoid Products: Avoid retinol, AHAs, BHAs, or harsh exfoliants 3 days before your appointment.

2. Clean Brows: Arrive with brows free of makeup or oils.

3. Refusal of Service: If contraindications or hygiene concerns are present, service may be refused and full charges apply.